WEBSITE TERMS AND POLICIES
The users of the Website declare that: They are a natural person, of legal age, that is, they are eighteen (18) years of age or older, or that, they are a legally constituted legal entity.
Through the Web Site, COOL HOUSE S.A.S. publishes, among others, photographs, articles, images and many other elements, which are protected by copyright, so plagiarism, copying, duplication, distribution, sale and anything that violates copyright by third parties is prohibited.
The Web Site shows recommended web pages, and, in general, information related to strategic allies, COOL HOUSE S.A.S. products, product marketing companies, customers, among others. Additionally, other services may be offered, which may be provided by COOL HOUSE S.A.S. retaining all intellectual rights of the product or service. Therefore, such products and services may not be modified in whole or in part by the recipient without the written permission of the author.
COOL HOUSE S.A.S. may or may not perceive profit, gain or commercial interest with the contents or links that are published in its Web Site and in the recommended web pages and which are accessed through this one.
The users of COOL HOUSE S.A.S, have the duty or obligation to periodically consult the policies, terms and conditions of use; because, at any time COOL HOUSE S.A.S may introduce modifications.
WARNINGS ABOUT THE WEB SITE
Due to the fact that at present the technical means do not allow to guarantee the absolute lack of interference of the action of third parties in the Web Site, COOL HOUSE S.A.S in no way assures the accuracy and/or veracity of all or part of the information contained in its Web Site, nor its updating, nor that such information has been altered or modified in whole or in part, after having been published in the same or sent by any electronic or magnetic means, nor any other aspect or characteristic of what is published in the site or in the links, respectively.
COOL HOUSE S.A.S does not control or guarantee the absence of viruses or other elements in the contents that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.
Consequently, COOL HOUSE S.A.S will not be responsible for any damage caused by virtue of any alteration that has been made to the materials or download files provided directly by the Website.
The User will not send or transmit on or to the Website, to other Users or to any person, any information of obscene, defamatory, libelous, slanderous or discriminatory content against any person, or against COOL HOUSE S.A.S and those responsible for the administration of the Website.
In no case will be accepted contents that can be considered as offensive, sexist, racist, discriminatory, obscene, insofar as offensive contents attempt against fundamental rights of individuals.
Personal data or personal information is understood as that provided by the Client for registration, which includes data such as name, identification, address, email and telephone. It will also be understood as personal information and will be treated as such, all the documentation and information that COOL HOUSE S.A.S requests to the User in order to allow the User to purchase the products, and other commercial transactions that COOL HOUSE S.A.S carries out to offer its products or services.
REGISTRATION AND USER PARTICIPATION
By entering the Website and to ensure the good and proper use of the same, the User must comply with the following:
Be responsible for any activity that is carried out under its registration.
Provide in a truthful and timely manner all the necessary information and documentation requested by COOL HOUSE S.A.S. so that the User can make the respective purchases.
COOL HOUSE S.A.S clarifies that it is not responsible for the incorrect entry of data on the Website by the User.
COOL HOUSE S.A.S clarifies that it is not responsible for the origin of the money used for the realization of the purchase of products and services on the Website by the User. Likewise, the User declares that the funds used in the Web Site come from lawful means and exonerates COOL HOUSE S.A.S. from any type of responsibility for them.
Not to use the Web Site as a means to develop illegal or unauthorized activities in Colombia, as well as in any other country.
Be solely responsible for their conduct and for the content of text, graphics, photos, videos or any other type of information that you use or include on the Web Site.
Refrain from sending unwanted e-mail (SPAM) to other users of this Web Site, as well as transmitting viruses or any code of a destructive nature.
COOL HOUSE S.A.S will not be responsible for the breach by the User of the previous rules, and the Client will maintain to COOL HOUSE S.A.S indemnify COOL HOUSE S.A.S for all concept.
COOL HOUSE S.A.S, within its Web Site will have a space for the commercialization of products or services. In this space in the Web Site, the Client will be able to acquire products or services, which will be directly related to the activities offered by COOL HOUSE S.A.S.
SUBMISSION OF BIDS
COOL HOUSE S.A.S, extends the invitation to purchase the different products and services that are listed and / or described on this website. In order for there to be a valid purchase offer by the user, it is required the completion, by the user, of the electronic form available on the page of each product, which will contain the user's personal data, the selection of products and/or services desired, the way in which the payment will proceed, the data that depending on the form of payment are necessary to make the same, as well as other data that COOL HOUSE S.A.S. considers necessary to proceed to make the purchase.
Once the electronic form is filled out, and it has been received by COOL HOUSE S.A.S and the payment gateway established for this purpose, the user's offer will be binding for the user. COOL HOUSE S.A.S will proceed to verify it and decide whether to accept it. No offer binds COOL HOUSE S.A.S. until the payment of this one. Any quotation given by COOL HOUSE S.A.S will be valid only for the moment in which the final value of the purchase offer is settled, so COOL HOUSE S.A.S reserves the right to modify the prices of the products at any time prior to the acceptance of the offer, without the need to notify such change in any way.
TERMS OF PAYMENT
Before the acceptance by COOL HOUSE S.A.S of any offer of purchase, the Client will have to proceed to make the payment in the payment gateway established for such effect and to accept the conditions of payment of the corresponding price, according to the established in this Web Site. Even when COOL HOUSE S.A.S makes available to the user a secure connection system for all the realization of all the purchase offers, in no case COOL HOUSE S.A.S will be responsible for the failures in the communications of the banking or credit entities with the payment gateway or with the Web Site, as well as for the damages caused to the users on the occasion of an action or omission of these entities.
Once COOL HOUSE S.A.S. verifies the payment, it will be able to proceed to the acceptance of the purchase offer. In any case, notwithstanding the verification of payment, COOL HOUSE S.A.S. may refuse to accept a purchase offer or accept it partially, in which case it will only be obliged to return to the user, without any interest or return, the amount paid for the purchase offer not accepted or the percentage corresponding to the unapproved part of a purchase offer partially accepted. COOL HOUSE S.A.S. may invoice parts of the same purchase offer separately.
COOL HOUSE S.A.S. has the support of the PAYPAL payment platform for handling credit or debit card payments, as well as payments with consignment and transfer processes, which guarantees an optimal and secure process for these transactions.
SHIPPING AND TAX CHARGES
COOL HOUSE S.A.S. is established in Colombian territory. The user will be responsible for the shipping, handling and insurance charges of the products and / or services purchased in COOL HOUSE S.A.S, as well as all sales taxes, value added taxes and any other taxes and levies that are caused by each accepted purchase offer. All the taxes caused by the purchase will be liquidated from the moment in which the user makes his offer of purchase in this site, and therefore he will be able to know the exact value that he must pay in favor of COOL HOUSE S.A.S, which will include all the mentioned concepts.
The shipping costs of the product are charged to the customer and are calculated according to the destination and weight.
All COOL HOUSE S.A.S. products are manufactured under artisan techniques, it is possible that there are minor imperfections. Colors may have variations with respect to what is seen on the website. None of the above are considered defects; as long as they do not interfere with the quality and functionality of the product.
If no one receives the order at the place of delivery stipulated by the user, COOL HOUSE S.A.S will proceed to return the products and / or services to COOL HOUSE S.A.S, and the user will be obliged to contact us within a maximum period of five (5) calendar days to proceed to its reshipment, in which case the costs generated by the same shall be borne by the user, and until they are not canceled, COOL HOUSE S.A.S will not be obliged to make the shipment again.
If the user does not proceed to request the reshipment in the indicated term, or does not cancel the additional value for the reshipment, COOL HOUSE S.A.S. will be able to desist of the shipment, and will not be obliged only to restitute the amount paid for the license of the products or of the expenses incurred by transport.
It is an important duty of the user, due to the quality of the products, to carefully unpack the products to prevent damage. In case of disregard of such instruction, COOL HOUSE S.A.S. will be exempted from any liability.
NOTIFICATION AND CONTACT CHANNEL
For notifications, communications or contact with COOL HOUSE S.A.S., the following channels have been established:
Telephone: +57 305 2320 161
COOL HOUSE S.A.S. is the owner of the copyright of the Website, and each of its components, including, but not limited to, the data, the brand, the image, the logo, slogan, components, executables, source codes, developments, improvements, etc. None of the elements contained in this contract can never be understood as a total or partial transfer of the copyrights of COOL HOUSE S.A.S. In that sense, the Users are obliged to respect these copyrights and any other industrial property right of COOL HOUSE S.A.S, which implies not to use improperly the brand, distinctive signs, inventions.
PREVENTION OF ASSET LAUNDERING
Users are obliged to provide COOL HOUSE S.A.S. with truthful and verifiable information, in order to comply with the regulations related to the prevention of money laundering and financing of terrorism.
These conditions of use of the Web Site are governed by the laws of the Republic of Colombia.
If any provision of these conditions becomes invalid or unenforceable for any reason, all other provisions shall retain their binding force and effect.
For any legal or judicial effect, the place of these conditions is the city of Bogotá, Republic of Colombia, and any dispute arising from their interpretation or application shall be submitted to the judges of the Republic of Colombia who will apply the national legislation.
The User agrees to periodically review this section to be informed of such modifications and each new access of the User to the Site will be considered a tacit acceptance of the new conditions.
RETURN AND EXCHANGE
No refunds will be issued once the digital files of the product designs have been downloaded. We recommend carefully reviewing the details and examples provided before making the purchase..
COOL HOUSE S.A.S. makes use of external suppliers specialized in logistics and transportation of products to customers. That is why the delivery times of each product are different and vary according to the availability of the supplier and the place of destination.
For purchases of several products, these may arrive in different shipments.
COOL HOUSE S.A.S. will not assume the costs, nor provide any mechanism such as implementation of pulleys, removal of glass, etc., to enter the products at the place of destination.
The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature on the delivery document will suffice.
If no one is present at the place of delivery to receive the shipped product, the order will be returned to the place of dispatch, where the delivery will be rescheduled by telephone and/or the customer must contact the Customer Service line.
After receiving the product, under no circumstances, neither the carrier nor third parties are authorized to return to pick up the product from the address.
COOL HOUSE S.A.S. does not provide the installation service of the products, neither directly nor indirectly, and is not responsible in any case for it.
By authorizing the processing of their personal data, the holder is expressly accepting this Processing Policy.
This Personal Data Protection Policy shall apply to all Databases and/or Files containing Personal Data that are subject to Processing by COOL HOUSE S.A.S. each one individually considered as responsible for the processing of Personal Data.
COOL HOUSE S.A.S. recognizes the ownership of personal data held by individuals and consequently they can exclusively decide on them. Therefore, COOL HOUSE S.A.S. will use personal data for the purposes expressly authorized by the owner or by current regulations. In the treatment and protection of personal data, COOL HOUSE S.A.S will have the following duties, without prejudice to others provided for in the provisions that regulate or come to regulate this matter:
Guarantee the holder, at all times, the full and effective exercise of the right of habeas data.
Request and keep a copy of the respective authorization granted by the holder for the processing of personal data.
To duly inform the owner about the purpose of the collection and the rights he/she has by virtue of the authorization granted.
Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.
Guarantee that the information is truthful, complete, accurate, updated, verifiable and understandable.
To update the information in a timely manner, thus attending to all new developments with respect to the holder's data. Additionally, all necessary measures must be implemented to keep the information updated.
Rectify the information when it is incorrect and communicate the pertinent.
Respect the security and privacy conditions of the holder's information.
To process the consultations and claims formulated in the terms indicated by the law.
Identify when certain information is under discussion by the owner. Inform at the request of the holder on the use given to their data.
Inform the data protection authority when there are violations to the security codes and there are risks in the administration of the holder's information.
Comply with the requirements and instructions issued by the Superintendence of Industry and Commerce on the particular subject.
Use only data whose processing is previously authorized in accordance with the provisions of Law 1581 of 2012.
Ensure the proper use of personal data of children and adolescents, in those cases in which it is understood that the processing of their data is authorized.
Register in the database the legend "claim in process" in the manner regulated by law.
Insert in the database the legend "information under judicial discussion" once notified by the competent authority about judicial processes related to the quality of the personal data.
Refrain from circulating information that is being disputed by the owner and whose blocking has been ordered by the Superintendence of Industry and Commerce.
Allow access to the information only to the persons who may have access to it.
Use the personal data of the holder only for those purposes for which it is duly authorized and respecting in any case the current regulations on personal data protection.
RIGHTS OF THE OWNERS
The Data Subject has the following rights:
To know, update and rectify their personal data against the Data Controllers or Data Processors. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data, or data whose processing is expressly prohibited or has not been authorized;
Request proof of the authorization granted to the Data Controller except when expressly exempted as a requirement for the Processing, in accordance with the provisions of Article 10 of Law 1581 of 2012;
Be informed by the Data Controller or the Data Processor, upon request, regarding the use given to their personal data;
File complaints before the Superintendence of Industry and Commerce for violations of the provisions of Law 1581 of 2012 and other rules that modify, add or complement it;
To revoke the authorization and/or request the deletion of the data when the Processing does not respect the principles, rights and constitutional and legal guarantees. The revocation and/or deletion shall proceed when the Superintendence of Industry and Commerce has determined that the Controller or Processor has engaged in conduct contrary to the Law and the Constitution.
In accordance with Regulatory Decree 1377 of 2013, the request for deletion of information and revocation of authorization will not proceed when the Data Subject has a legal or contractual duty to remain in the database.
Access free of charge to personal data that have been subject to processing. The Data Subject may consult his/her personal data free of charge: (i) at least once every calendar month and (ii) every time there are substantial modifications to the Information Processing Policies that give rise to new consultations, substantial being understood as when the change refers to the purpose of the processing.
TREATMENT AND PURPOSE
COOL HOUSE S.A.S. collects personal data to the extent that they are necessary for the fulfillment of the contractual obligations acquired with the Data Subjects, according to their contractual relationship and to ensure the normal development of its commercial activities, as well as the fulfillment of its tax or fiscal obligations.
The data may be collected through third parties such as business partners, suppliers, financial institutions, among others. In all cases in which it is necessary, COOL HOUSE S.A.S. enters into transmission and/or commercial agreements and the treatment given to the data respects the purposes informed in this Policy and in the privacy notice.
In order to keep updated the information contained in its databases, COOL HOUSE S.A.S. can consult, supplement and update personal data through databases managed by operators, duly authorized in Colombia.
The personal data of customers, suppliers and employees are collected, stored, used, transmitted, shared, or processed, in general, for the integral management of the contracts entered into between COOL HOUSE S.A.S and its customers or suppliers, for the elaboration of technical actuarial studies, statistics, surveys, market trend analysis; to communicate or send information about the contracts entered into with COOL HOUSE S.A.S, order status, promotions and campaigns.
In addition to this, COOL HOUSE S.A.S. may carry out treatments different from those listed above, with prior authorization from the owners, granted directly or through third parties authorized for this purpose.
TREATMENT OF SENSITIVE DATA
COOL HOUSE S.A.S. will not request sensitive data from customers, suppliers or employees, in any case, the owner of the data will be fully entitled to decide whether to provide such information.
LEGITIMACY FOR THE EXERCISE OF HABEAS DATA RIGHTS
These rights may be exercised by:
1. The holder, who must prove his identity sufficiently by the various means made available by COOL HOUSE S.A.S.
2. The assignees of the owner, who must prove their identity.
3. The representative and/or attorney-in-fact of the holder, prior accreditation of the representation or power of attorney.
4. Other in favor or for which the holder has stipulated.
PROCEDURE FOR THE EXERCISE OF THE RIGHT OF HABEAS DATA
For the exercise of the rights to know, update, rectify and delete information and to revoke the authorization, the holders of the information may make their requests addressed to the Data Protection Officer: through the following channels:
Phone: +57 305 2320 161
PERSON IN CHARGE OF TREATMENT
COOL HOUSE S.A.S